Carltons Solicitors ("we", "us") of 503 Coventry Road, Small Heath, Birmingham, B10 0LL is the data controller for personal information collected through www.solicitors-birmingham.org and in the course of providing our legal services. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Information we collect
We collect the information you give us when you contact us, complete our contact or newsletter forms, or instruct us. This may include your name, contact details, details of the legal matter you need help with (for example conveyancing, family, immigration or probate) and any relevant dates.
2. How we use your information
- to respond to your enquiry and provide legal advice and representation;
- to manage billing and client accounts;
- to comply with our legal and regulatory obligations, including those of the Solicitors Regulation Authority (SRA No. 533415);
- to send updates you have subscribed to (you can unsubscribe at any time).
3. Sharing your information
We keep client information strictly confidential. We only share it where necessary to act for you or where required by law — for example with the courts, HM Land Registry, HM Revenue & Customs, the Home Office, experts instructed in your case or our regulators. We never sell your personal data.
4. Security and retention
We use appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access. We keep personal data only for as long as necessary for the purposes above and to meet our legal, regulatory and insurance requirements.
5. Your rights
You have the right to access, correct or erase your personal data, to restrict or object to its processing and to data portability. To exercise these rights, please email info@carltons-solicitors.com or call 0121 766 7447. If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office at ico.org.uk.
6. Changes to this policy
Carltons Solicitors may update this privacy policy from time to time. The current version will always be available on this page.